About Trust Markets

  • Which instruments can I trade with Trust Markets?

    Trust Markets offers FX, indices, stock, commodities, and cryptocurrencies to trade.

  • How do I contact customer support?

    You can visit “Contact Us” page on our website and fill up the form. Our dedicated Customer Support Team will get back to you within a few hours.

  • What kind of account types does Trust Markets have?

    Trust Markets offers 5 types of trading accounts which are Standard, Fixed, Raw, VIP and Crypto as our most popular account. You can check the features of account types from the “Account Types” page in our website.

  • Which promotions do you have? How long promotions are valid?

    Trust Markets offers two type of promotions which are Refer a Friend and Superstart Bonus. These promotions are valid for one month.

  • Does Trust Markets offer negative balance protection?

    Yes, Trust Markets offers negative balance protection to clients.

Secure Client Area

  • I forgot my Client Area password. What should I do?

    You can reset your password by selecting ‘Forgot Password’ on the login page. Then, we will send instructions for changing your password to the email address you registered.

  • Can I change my account type?

    Yes, you can change your account type if you want to. You can request to change your account type by contact with your Personal Account Manager.

  • What types of documents do you accept for identity verification?

    Trust Markets accepts ID or Passport to verify client’s identity.

  • Where can I find my login credentials?

    You can find your login details in the email you received after your registration.

  • Can I change my email or phone number after I registered? If yes, how?

    Yes, you can change your email and phone number after you registered. You can request to change your related information from Profile Information page from Profile section on Secure Client Area.

All about Trading

  • What trading platforms are available?

    Trust Markets offers the MetaTrader 5 on various desktop and mobile devices. You can find more information on our MT5 Platform page.

  • Can I practice trading first?

    Yes, you can practice trading by opening a demo trading account.

  • What is the difference between live and demo accounts?

    You trade in real market conditions, both in the Demo and in the Live trading accounts. The only difference between these two types of account is that in the Demo account you do not use real money.

  • How to add funds to a demo account?

    You can add funds to your demo account by choosing your Demo account and then clicking Add Demo Funds button in the Account Overview section of Secure Client Area.

  • What can cause the closure of my position?

    Positions can be closed by any of the following reasons: margin call, execution of a predefined Stop Order, manual closure.

  • Why can’t I close my position?

    Market could be closed. It is only possible to close a position during the relevant instrument’s trading hours.

  • What is the minimum amount required to start trading?

    There is not any required minimum amount to start trading.

Deposits & Withdrawals

  • How do I deposit funds into my trading account?

    You can make deposit by clicking Deposit Funds from the “Funds” section on the Secure Client Area.

  • How do I withdraw funds from my account?

    You can withdraw your money by clicking Withdraw Funds from the “Funds” section on the Secure Client Area.

  • Can I use someone else’s credit card or bank account for deposit/withdrawal?

    No, the name of the sender must match the name used when registering with Trust Markets.

  • Can I transfer funds between multiple trading accounts?

    You can transfer funds between your accounts from the Secure Client Area without any fee.

  • Can I still submit withdrawal or transfer request when I have open positions?

    Yes, but you must have sufficient free margin on your account to cover the withdrawal.

  • Where can I see if my deposit was successful?

    Your deposit status is shown in the 'Funds' tab on Secure Client Area.


  • What Partnership Programs are offered?

    Affiliate Program: As an Affiliate, you promote Trust Markets on your website, blog or social media accounts, using the tools we provide to introduce clients to Trust Markets. You will receive a commission based on the number of clients you acquire and their trading activity. Introducing Brokers Program: As an Introducing Broker (IB), you have the opportunity to expand your business by meeting new clients and referring them to Trust Markets.

  • How can I join Partnership Programs Trust Markets offered?

    You can register as an Introducing Broker or Affiliate by visiting our website.

  • Can I be an Introducing Broker and an Affiliate at the same time?

    No, you will need to choose one of the two programs. For detailed information and benefits of each program, please refer to the Affiliates and Introducing Broker pages.

  • Where can I find my referral link?

    You can find your referral link in your IB panel under “Personal Information” title.

  • How many clients do I need before I can start earning rebates?

    One active client is enough.


  • Can I exit a PAMM account as an Investor?

    Yes, the Investor can exit the PAMM Account when he/she wants by withdrawing all his/her investment amount.

  • Can I trade in my trading account even if I invest in a PAMM Account?

    Yes, investors can trade in their live or demo trading accounts at the same time.

  • Can I withdraw my investment from Manager Account as an Investor?

    Investors can make withdrawals from the PAMM account if there is enough free margin. The minimum remaining share amount which is determined by the Manager should be kept in the PAMM account. The client can withdraw all funds from the PAMM account. When investors request their withdrawal requests executed immediately, they must pay a penalty fee.

  • Do PAMM Managers close their manager account with open positions?

    PAMM Managers cannot close their accounts if there are open positions. Managers have to close all positions on their accounts first.

  • How can I create a PAMM account and start to trade?

    To create your own PAMM Account: • Log in to Trust Markets Secure Client Area or if you are a new client, register. • From the main menu, click "Become PAMM Manager" and fill in the blanks. • When you open a PAMM Account, you should choose whether you would like it to be public or private. If you choose to create a public PAMM account, investors can monitor your account’s performance. • After your request is approved, you can deposit and start to trade.

  • How can I manage the risk of my investments?

    Our high-water mark system protects you from paying the money manager for negative performance.

  • How does calculate an investor’s share?

    The investor’s share calculates as a proportion of the funds of each participant to the total amount of funds of the PAMM Account.

  • How does the PAMM account work?

    PAMM (Percentage Allocation Management Module) accounts are a form of managed forex trading that allows investors to invest in a forex trading account managed by an experienced trader. The Manager, manages the collective funds of all investors and trades on their behalf. Investors in the PAMM account share in the profits of the account according to the percentage of funds they have invested. This feature makes it easier for traders to diversify their investments and manage risk.

  • How does the PAMM wallet work?

    Managers earn fees from the profit they make. The Management Fee is transferred to the Managers’ wallet automatically in the execution time which is set by the manager. The manager can see how much fee getting from the profit in the wallet history.

  • How to become an Investor Account holder?

    To create your own PAMM Account: • Log in to Trust Markets Secure Client Area or if you are a new client, register. • From the main menu, click "PAMM Accounts". • And choose the PAMM Manager and invest through their performance statics that suits your needs!

  • What do Private or Public for Manager accounts?

    There are two types of accounts that clients can choose. Public: Anyone can see your account and invest in your account how they like. Private: Only PAMM Manager can choose investors to be a participant.

  • What does a PAMM account mean?

    PAMM accounts are an investment tool offered by brokers that allow traders to manage multiple client accounts. Through a PAMM account, Managers, which means experienced traders manage all client accounts without having to open separate accounts for each investor. The PAMM account also allows traders to easily distribute profits among all investors.

  • What does Management Fee mean?

    It’s a fee that is paid based on the profit of the manager’s account. And the Manager determines how much fee he/she will get from the net profit as a percentage.

  • When are profits credited to my investment account?

    Investors can withdraw easily their profits whenever they want.

  • Why it is lucrative to join the PAMM module in Trust Markets?

    You can enjoy keeping track of your investments as an Investor or having an opportunity to check your performance as a Manager. You can deposit and withdraw quickly. And, trade global financial markets with the tightest spread in the industry.

  • Why should I join PAMM Module as a Manager? What are the benefits of the PAMM Account for Managers?

    By opening a PAMM account, managers can increase their capital through investors. It helps to increase the potential returns of the account. By collecting capital from multiple investors, the amount of risk taken on by the manager can be reduced. It is easier for the manager to manage multiple accounts in one PAMM Account.

  • Why should I join PAMM Module as an Investor? What are the benefits of the PAMM Account for investors?

    PAMM accounts require a lower capital investment from investors than other forms of trading. It means that investors can start with a smaller amount of money and potentially grow their investment with minimal risk. As the manager of the account is responsible for all trading decisions, investors can benefit from professional management of their capital. This can be an advantage to those who are new to trading. PAMM accounts are transparent, providing investors with real-time updates and performance reports to track the current progress of their investments.

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